eGap Support

If you do not find the answer to your question below, please contact eGap Support.

How do I get the benefits of eGap?

For more information about the features and resources available to delegates through eGap to support the learning process, please contact a member of the team at +1 914 925 0380.

How do I log in to eGap?

To log in to eGap, click the eGap Login button and enter your email address and password.

If you are a new user, click the Register button and enter your registration code. Your registration code is in the attached instructions in the eGap user guide section.

Where do I find my registration code to register on eGap?

If you are a new delegate attending one of our workshops, your registration code is in the attached instructions in the eGap user guide section.

I registered with eGap before but cannot remember my password. Can you give it me?

Unfortunately, no. Our consistent, ongoing efforts to promote and improve security within all our information systems mean that members of the client services team can no longer access your passwords. If you forgot your password, go to the eGap Login button in the upper-right corner of your screen and click the Forgotten Password link. You are then prompted to enter your email address and answer your security question. You will then receive an email with a temporary password

I clicked Forgotten Password and followed the instructions but have not received an email. What do I do?

Please check your company spam filters, as these emails are sometimes intercepted by them. If you have not received the email within an hour, contact our client services team at +1 914 925 0380.

What do I do if I change companies?

Send an email with your name, old and new email addresses, and the name of both companies to eGap@thegappartnership.com.

Where do I find the "Pre-workshop Information and Objectives" and "Negotiation Profiler"?

Once you have logged in to eGap, click the My Profile button, which opens a drop-down menu. Click the links for 'Pre-workshop Information and Objects' and 'Negotiation Profiler,' then follow the steps outlined in your eGap user guide.

I do not have time to complete the necessary information on eGap. Will this affect my participation in the workshop?

Yes. Your responses provide the tutor with invaluable information on the objectives you need to meet as a result of your workshop attendance. We use the information you provide when registering to tailor the program to your needs. Completing the relevant sections does not take long, and a staff member of The Gap Partnership is always available should you require assistance.